Frequently Asked Questions  
     
HOW DO I JOIN THE CALTEX 'WIN GOLD WITH HAVOLINE AND DELO’ LUCKY DRAW?
Participating in the 'Win Gold With Havoline And Delo’ lucky draw is simple. Follow the steps below to get started:

Step 1:   Trade receiveds the Contest Tickets (trade section)
Step 2:   Fill in outlet details in microsite www.winwithhavoline.com
Step 3:   Enter the code range for the contest tickets
Step 4:   You will receive an acknowledgement email to indicate successful submissions
DO I NEED TO KEY IN CONTEST CARD SERIAL NUMBER FOR VERIFICATION OR PROOF OF SALE PURPOSE?
Yes, you will need to key in the serial number on the trade portion of the contest ticket to get one (1) chance to win the lucky draw prize.
WHEN IS THE PROMOTION PERIOD?
TThe promotion period starts from 00:00:00 on 1 January 2018 to 23:59:59 on 31 March 2018
HOW MANY ENTRIES CAN BE SUBMITTED?
There is no limit to the number of entries. However, only one (1) Serial Number is valid for one (1) entry. Multiple serial numbers are entitled to multiple entries (e.g. 5 Serial numbers = 5 entries)

The entries are only valid if the corresponding consumer for the contest ticket successfully submits their contest participation.
HOW MANY PRIZES AM I ENTITLED TO WIN THROUGHOUT THE CAMPAIGN PERIOD?
Each participant can only win one (1) Lucky Draw Prize throughout the entire Campaign Period. However, you can increase your chances of winning by submitting in more entries.
WHAT ARE THE PRIZES?
The Lucky Draw Prizes are:
2 Winners x iPhone X 64 GB
WHAT IS THE PROOF OF SALE?
The Proof of Sale consists of how many serial number have been submitted via the microsite.

The entries are only valid if the corresponding consumer for the contest ticket successfully submits their contest participation.
DO YOU ACCEPT NON-ONLINE SUBMISSIONS?
No, we will not accept non-online submissions other than via online submissions at www.winwithhavoline.com.
WHERE CAN I SEND MY QUESTIONS OR ANY FEEDBACK?
Please direct all questions/feedback to our Website (www.caltex.com.my) and someone will attend to you shortly.

You may also contact the contest customer service hotline at 03-78902800 (daily from 8am till 8pm)