Frequently Asked Questions  
     
HOW DO I JOIN THE CALTEX 'WIN GOLD WITH HAVOLINE AND DELO' CONTEST?
Participating in the 'Win Gold With Havoline And Delo’ contest is simple. Follow the steps below to get started:

Step 1:
Purchase any Caltex selected lubricant products at any authorized Chevron Caltex Sales Channel

Step 2:
Complete the following sentence to create the most creative slogan about Caltex Havoline or Delo Sports products:

“I choose Caltex Havoline/Delo Sports because…________.”

Step 3:
SMS to 63001 as follows: CALTEX <space> Name <space> Contest Code <space> slogan

Example:
CALTEX JOHN CHUA XXAAXXBBXXCC BEST FOR MY ENGINE

Or

Submit entries via microsite at www.winwithhavoline.com

Step 4:
An acknowledgement receipt SMS of the participation will be sent. If the participant is selected as one of the winners, he will be notified by Chevron or its representative.

DO I NEED TO RETAIN THE RECEIPT OR PROOF OF PURCHASE PURPOSE AND CONTEST CARD FOR VERIFICATION?
Yes, you will need to retain the original receipt and the contest card as Proof of Purchase in the event that you are selected as one of the winners.
WHEN IS THE CONTEST PERIOD DURATION?
The contest period starts from 00:00:00 on 1 January 2018 and ends on 23:59:59 on 31 March 2018
HOW MANY ENTRIES CAN BE SUBMITTED?
There are no limits on the number of entries. However, only one (1) Unique Contest Code is valid for one (1) entry. Multiple Unique Contest Codes are entitled to multiple entries (e.g. 5 codes = 5 entries)
HOW MANY PRIZES AM I ENTITLED TO WIN THROUGHOUT THE CONTEST PERIOD?
Each participant can only win one (1) Grand Prize OR one (1) Consolation Prize throughout the entire Contest Period. However, you can increase your chances of winning by submitting more entries.

In the event a winner wins two (2) or more prizes, the participant will only receive one (1) prize which is of greater value of the two.
WHAT ARE THE PRIZES?
The Consolation Prizes are:
50 Winners x RM 200 Star Cash or equivalent Caltex Lubricants voucher for East Malaysia

The Grand Prize is:
1 Winner x 40g Gold Bar (99.99% Fine Gold)
HOW ARE THE WINNERS SELECTED?
Winners are selected based on the best slogan which will be shortlisted based on key words associated to Havoline and/or Delo as mentioned in the Terms and Conditions:

“Every contest entry will be assigned a running unique code. Total qualified unique code allocated with every purchase of selected lubricants product to derive the winning unique code numbers of the Grand Prize and Consolation Prizes. The winning unique code will be the closest to the key word with best slogan, that results after the stated division.”

They will then go through the winner verification process before being announced as the winners.

HINT: You may refer to our page at www.caltex.com/my/motorists/products-services/lubricants.html for inspiration!
HOW WILL I KNOW IF I AM A WINNER?
The Contest Winners will be contacted by the campaign agency and the winners will be announced in the contest microsite & Caltex FB page.
WHAT IS THE PROOF OF PURCHASE?
The Proof of Purchase consists of the original receipt and contest card.
WHAT IF MY PROOF OF PURCHASE IS LOST OR DAMAGED?
CHEVRON requires all potential winners to present their Proof of Purchase for winner verification and will not accept damaged or lost Receipts or Contest Cards.
DO YOU ACCEPT NON-SMS SUBMISSIONS?
Yes, We will accept non-SMS submissions via online submissions at www.winwithhavoline.com
CAN I SUBMIT AN ENTRY IF I DO NOT POSSESS A MALAYSIAN NRIC?
No, all contestants must hold a valid Malaysian NRIC to submit an entry or to be eligible to win any prize.
WHY DO I HAVE TO FILL IN MY NAME AND CONTACT NUMBER?
We will require these details to contact you if you are selected as one of the winners. Your details will also be used to verify your identity when claiming your prize.
HOW CAN I COLLECT MY PRIZE?
If you're selected as one of the winners and have completed the winner verification process, a representative will email or send the winning letter and be in touch to discuss prize redemption.
WHAT DO I NEED TO PRESENT WHEN I COLLECT MY PRIZE?
You will need to present your NRIC and Original Proof of Purchase and Contest Card when collecting your prize.
WHERE CAN I SEND MY QUESTIONS OR ANY FEEDBACK?
Please direct all questions and/or feedback via our Website (www.caltex.com.my) or contact the contest customer service hotline at 03-7890 2800 (daily from 8am till 8pm)